Billing & Payment

Convenient payment options that fit your busy schedule.

With U.S. Postal Service changes causing longer delivery times for first class mail and cuts to post office hours, have peace of mind that your premium payment is on time by using our convenient pay online or phone options. Your payment is posted as paid on the same day you submit payment. Or, sign up for automatic payment from your checking account. All options are safe, secure and convenient.

 

Woman looking using her phone to make online payments

You want to make payments and manage your policy at your convenience, not ours. We get that. We also understand that not one size – or one way – fits all. 

Pay by Automatic Withdrawal

Enroll in our automatic payment plan for peace-of-mind, no worries payments

Enroll online

Pay Online

Whether you are using a desktop, laptop, tablet or smartphone, you can pay online anywhere, any time.

Important Notice: If your policy or account number is seven characters, please click here to be redirected to the Paymentus portal to complete your online payment.

All other policies, pay online here.   

Pay by Phone

Call Paymentus at 855-329-5686 to make credit card or EFT payments. EFT payments can also be made by calling 262-798-5050, ext. 2906.

Please have your billing account number, billing address and ZIP code available, along with your credit card or banking information.

Pay by Mail

Commercial Lines

Please send your payment with the remittance stub to:

Partners Mutual Insurance

P.O. Box 14528

Des Moines, IA 50306-3528 

If you do not have your remittance stub or your account is in pending cancellation status, please send your payment to:

Direct Bill Services

Penn National Insurance

PO Box 2257

Harrisburg, PA 17105-2257

Personal Lines 

Please send your payment with remittance stub to:

Partners Mutual Insurance

P.O. Box 673020

Chicago, IL 60695-3020

Mortgagee-billed Policies

Please remit to:

Penn National Insurance

PO Box 2257

Harrisburg, PA 17105-2257


To keep your personal data safe, Partners Mutual Insurance does not call or email active policyholders to request personal account information or payment. Penn National Insurance’s Customer Contact Center representatives do not initiate outbound telemarketing calls. If you receive a call or email requesting account information or payment, feel secure by refusing to respond, and please immediately report the situation to local law enforcement as well as our Customer Contact Center at 800-766-2245. For more information on how we keepyour personal data safe, refer to our Privacy Policy.   

Quote

I was so satisfied that I'm telling all my friends how courteous your staff was with me and fast. Thank you.


Dorothy O.

Sunbury, Pennsylvania