How we can help during these challenging times

We're here and ready to help you
Claims Rep
Claims Rep
We know these are difficult times, and we are committed to making things easier during the COVID-19 outbreak. We’re taking the necessary precautions to keep our employees healthy and our systems and services running, while maintaining our high service standards. We’ve also made changes to help you maintain your insurance coverage during this time.  

Call us – uninterrupted customer service 
While ensuring all of our employees stay safe, we can utilize our technology and processes to continue to provide you with a high level of service. Our customer service representatives will continue to be available during normal business hours to assist you. And, you will still be able to report a claim 24/7. 

If you’re having trouble making your premium payment, let us know 
Lives have been disrupted in many ways, including financially. If you are unable to pay your premium, we have extended grace periods so that your policy won’t be cancelled. Call and tell us your situation. We want to help. 

 Or use our online services  
You can pay your bill and report a claim online.

Wisconsin order regarding insurance coverage available to restaurants engaging in delivery service
On March 23, 2020, The Wisconsin Office of the Commissioner of Insurance (OCI) issued an order regarding insurance coverage available to restaurants engaging in delivery service during the COVID-19 public health crisis.

The OCI order required all insurers who provide commercial general liability coverage to a restaurant to notify their restaurant insureds that hired and non-owned auto coverage is available, if requested. If the insured restaurant requests hired and non-owned auto coverage, the insurer shall, through either a rider or stand-alone policy, provide this coverage to any insured restaurant. This order shall apply to all commercial general liability policies in effect on or after March 17, 2020. The coverage afforded shall be effective upon the date it is requested; and, the order shall remain in effect until the public health emergency order is lifted, in whole or in part, to permit restaurants to resume normal operations.

We stand ready to accommodate the OCI order of March 23. If you have a restaurant insured that requests the addition of hired and non-owned auto coverage, please contact your agent accordingly to have the coverage added. 

 We are committed to fulfilling our mission of helping people feel secure and making life better when bad things happen. 

 

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Founded in 1931

Salt-of-the-earth people joining together for their own mutual protection. That's still us today. Computers, high-tech and all. The more things change, the more they stay the same.

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