You will be contacted by a claims adjuster the next business day. If you need immediate assistance, ask the customer service representative to have a claims professional call you back.
Always call 911 first if you or someone else is injured or hurt badly. For claims that require immediate assistance, such as losses that result in displacement from your home or resulting from a catastrophe, please ask the customer service representative to have a claims professional call you right back. If you call us with a non-emergency, non-injury claim, you will be contacted by a claims adjuster no later than the next business day.
If there are life-threatening injuries, please call 911. State-specific regulations regarding employers' involvement in medical care of their employees and other requirements can be found in our Medical Providers list.
Online reporting is for auto, home and business property claims that are for non-emergency, non-workplace injury claims that don't require attention until the next business day.